第五中天芭堤雅酒店-住客评论

Guest（Solo traveler） 2025-12-01
Staying for the third time in this hotel as I had a decent experience staying in the new wing "jacuzzi suites" on the previous two occasions and the location is handy for Jomtien, however on this occasion I stayed at the old dilapidated wing and my experience was terrible. Walked into the room and it had a strong stench. The rain shower dripped, the hand shower leaked, a lot of the woodwork was in terrible condition, the internet through LAN as well as Wi-Fi kept dropping, my deluxe room was meant to have a kitchenette but it had no utensils like spatulas, knives etc. Just a pot, pan, 2 bowls and plates. The kettle was worn and had a button missing. There was not a single electrical plug point that was free or available to be used in the room so I had to unplug the phone and one of the lamps in order to plug in my phone charger and laptop. The TV is not smart. Moreover the check-in experience was absolutely horrendous. Since my flight arrived in Bangkok at 6:00 a.m. I had requested for an early check-in around 9:00 a.m. I was promptly sent a curt message through my trip.com booking by the staff advising me how there will be an 800 baht or 1600 baht early check-in fee with a complete disregard for my loyalty and the fact that I was going to be having my third stay here. I emailed the manager through the Hotel website directly requesting them to waive this fee in acknowledgment of my loyalty and the fact that I may want to extend my stay by a further 6 nights to which they responded by saying that early check-in would be subject to availability if I don't pay the early check-in fee as they used the fee to block my room and do not allow anyone else to book it for those hours... but I don't understand because checkout is until 12:00pm and if the room hasn't been booked then what is the issue with allowing a loyal returning guest who will be spending five nights (or potentially 11) in your hotel to check in a few hours earlier unless of course the idea is to try and squeeze every single penny out of the guest which is highly against the values of the Thai hospitality (and hospitality industry in general) that I've been accustomed to from my many visits to this lovely country. In all my years of travel and staying at hotels like The Langham in London, the Grand Hyatt in Shenzhen, exotic hotels in Belize where celebrities like Nicolas cage and Madonna have stayed at I have never been asked or bullied into paying an early check-in fee. Upon arrival at the hotel the staff member that clearly does not have any hospitality training for reasons I will be stating shortly asked me to pay 800 Thb early check-in fee even though I had advised them of my 24-hour journey. At this point I obviously just wanted to check into my room and go to sleep so I got bullied into paying the fee. In spite of this I was made to wait for over an hour in the hotel lobby. I had made it clear to the staff member that I don't mind paying the fee as long as I get to check into my room right away. While I was asked to wait the staff member did not offer some water or any beverage. Once the staff member decided that it was time to hand over the keys of my room to me, they shouted across the lobby my first name(usually hotels address you by your salutation and last name) and called me to the front desk to hand me the keys. Once again no offer was made to provide assistance with my luggage. I decided to not extend my stay at this hotel and to move to a different hotel. The breakfast did not have the usual Continental pastry items but its good if you do eat meat and eggs. Since I don't I stuck to the selection of 4 fruits. The coffee was horrible. My advice is to avoid staying at the old wing completely even if the nightly tariff is 10 US dollars. If you must stay at this hotel, choose the new wing but anything more than 70 US dollars is not worth it. The jacuzzi suites or as the hotel misleadingly calls them are actually whirlpool bathtubs for just one person.
酒店回复：
Thank you very much for choosing to stay with us for the third time and for taking the time to share such detailed feedback regarding your recent experience. We sincerely apologize that this stay did not meet your expectations and that several aspects of your visit caused disappointment.We truly appreciate your comments regarding the condition of the room in the older wing, in-room facilities, internet connectivity, and kitchenette amenities. Your feedback has been shared with our management and relevant departments for immediate review and corrective action. We would also like to inform you that this building is scheduled for renovation in 2026 as part of our ongoing efforts to enhance room quality and overall guest experience.Regarding the check-in experience and service provided by our staff, please accept our sincerest apologies for not meeting the service standards we strive to uphold, particularly in terms of communication, attentiveness, and professional courtesy. These matters are of great importance to us, and the management team has reviewed the incident and incorporated it into further staff training and operational improvements.With respect to early check-in, we would like to clarify that this service is subject to room availability and requires the hotel to block the room for advance use. As a result, an additional charge applies to cover the opportunity cost of holding the room exclusively for early arrival. In this case, as the reservation was made through Trip.com, information regarding Early Check-in and Late Check-out fees was communicated through the Trip.com booking system in accordance with standard procedures.Regarding our standard check-in and check-out policy, check-out time is 12:00 PM and check-in time is 2:00 PM. This timeframe allows our housekeeping team sufficient time to thoroughly clean and prepare all rooms to ensure readiness for incoming guests. Nevertheless, we sincerely regret that the communication and handling of this process caused you any discomfort.Concerning your feedback on breakfast, we would like to clarify that our breakfast offering includes a total of 31 menu items to accommodate guests of various nationalities. Our European breakfast selection includes made-to-order egg dishes, sausages, ham, bacon, cereals, and a variety of breads. We also offer up to 12 hot beverage options, including coffee and tea, which represents the maximum capacity of our automatic coffee machine. That said, we truly value your comments and will take them into consideration as we continue to improve and diversify our menu offerings to better meet different dietary preferences.We are sincerely sorry that we were unable to provide you with a satisfactory experience on this occasion, leading you to choose alternative accommodation. We genuinely hope to have the opportunity to welcome you back in the future, so we may demonstrate the improvements we are making and our commitment to delivering a higher standard of service.Thank you once again for your valuable feedback.Yours sincerely,Hotel Management
Guest（Couple） 2025-12-01
The hotel is nice and located in a great spot, but the breakfast variety needs significant improvement. We were very disappointed to find that an expensive New Year’s Eve dinner was automatically included in our price. This was not mentioned in our Trip.com confirmation and felt like a "tricky" hidden fee. The food at the gala was quite simple for such a high price. On a positive note, the staff put on an interesting show featuring Thai dancing and boxing (I hope they were paid extra for their hard work!), though the singer and band were unremarkable.
酒店回复：
Thank you for your comments and suggestion. We will bring you comment to action. We hope to welcome you again in the near future.
Guest（Traveling with friends） 2025-11-01
We enjoyed the unassuming appearance of the hotel and the quiet atmosphere. It's just a five minute walk to the beach and to the restaurant. The breakfast was quite generous offering both western and Thai food.
酒店回复：
Thank you for your comments and suggestion. We will bring you comment to action. We hope to welcome you again in the near future.
Guest（与好友旅游） 2025-11-01
酒店很乾净舒服, 房间不算很大, 但空间也足够, 早餐有不少选择, 味道也不错, 泳装设计很好, 地点方面最好还是自驾比较方便
酒店回复：
Thank you for your comments and suggestion. We will bring you comment to action. We hope to welcome you again in the near future.
Guest（Couple） 2025-10-01
The sign and name of the hotel is not easily detectable during the night time. There is no staff helping the luggage. Location is okay for self driving. Overall it is okay.
酒店回复：
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced.Please note that we have security staff stationed at the front who are also available to assist with luggage. We will ensure our team is more proactive in greeting and helping our guests upon arrival. We also appreciate your comment about the hotel signage and will look into improving its visibility at night.We hope to have the opportunity to provide you with a better experience in the future.
Guest（独自旅游） 2025-10-01
今年第二次入住。这次订较新的那栋，之前住过旧栋，房间大且有小厨房，各有优点。喜欢庭院游泳池悠闲的氛围。中天海滩cp值高的旅馆，住长天数的首选！
酒店回复：
Thank you for your comments and suggestion. We will bring you comment to action. We hope to welcome you again in the near future.
Guest（家庭旅游） 2025-10-01
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酒店回复：
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Guest（情侣） 2025-10-01
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酒店回复：
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Guest（家庭旅游） 2025-10-01
Отличный отель, за приятную цену. Завтраки выше всяких похвал, я впервые, в Таиланде, встречаю на завтраке кофемашину. Не перевареный кофе в кофейнике, а свежеприготовленный латте, капучино, американо.. Хороший балкончик с сушилкой, в номере большой холодильник, чайник, микроволновка, в общем единственный минус, это то, что не первая линия, до пляжа придётся пройти метров 200)))) я очень довольна тем, что выбрали этот отель, и могу смело его рекомендовать!!
酒店回复：
Thank you for your comments and suggestion. We will bring you comment to action. We hope to welcome you again in the near future.
Guest（情侣） 2025-10-01
?????, ??? ????? ???? 5??? ???? ??? ???, ???? ???? ???? ???, ??? ?????? ??? ?? ???, ??? ????? ?? ??, ?? ???. ??? ???? ??
酒店回复：
Thank you for your comments and suggestion. We will bring you comment to action. We hope to welcome you again in the near future.

第五中天芭堤雅酒店

客户评价 由实住客人提供的真实点评

Guest（Solo traveler） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Traveling with friends） 2025-11-01

Guest（与好友旅游） 2025-11-01

Guest（Couple） 2025-10-01

Guest（独自旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（情侣） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（情侣） 2025-10-01

客户评价由实住客人提供的真实点评